Question: Do you deliver to PO Box addresses?
Answer: No, we do not deliver to PO Box addresses.
Question: Do you deliver overseas?
Answer: Yes. We are able to deliver to all countries and we will make all of the necessary shipping arrangements to ensure that your purchase arrives in perfect condition
Question: Do I have to pay duties or taxes?
Answer: All duties and taxes will be shown on the purchase summary page and will therefore be included in the price of your purchase.
Question: How will I know if an item is out of stock?
Answer: in most cases you will see on the products page if an item is out of stock and more importantly, when it will be back in stock. Alternatively we may have to let you know during checkout. You can still include the item in your order and we’ll make sure we get it in stock as soon as we can.
Question: Can you send items in one order to more than one address?
Answer: Yes. We can deliver items in one order to different addresses.
Question: How soon can I get my order?
Answer: Our standard delivery is 3-5 working days. Our next day delivery is 1-2 working days depending on when your order is placed. If you ask for your order to be delivered on a specific date, it will arrive on that date at an extra charge. Please note that our delivery dates may be affected by public holidays and some geographic locations. Orders placed before 4 p.m. GMT will be dispatched on the same day.
Question: How much will it cost to deliver?
Answer: Delivery is free on all orders over £50 and the details of our delivery charges are listed on our deliveries page if you have questions about delivery times. Orders placed before 4 p.m. GMT will be dispatched on the same business day.
Question: Do you offer same day delivery?
Answer: No. At the moment, we don’t offer same day delivery. Our express delivery is 1-2 working days. Our standard delivery is 3-4 working days.
Question: What packaging will my order be delivered in?
Answer: Your order will be packaged in a luxurious Humphreys of Henley box and delivered securely via an approved shipping case. Please visit our packaging page here.
Question: Can I get a product engraved?
Answer: Yes. Engravings are available for some of the products, for example many of the wooden and glass products. All of the products for which engraving is available are indicated and offer the choice for you to choose your wording.
Question: What happens if my engraving is incorrect?
Answer: We’ll always engrave the exact message you type in the box given at checkout. If you think we’ve made a mistake, please call our customer service at firstname.lastname@example.org
Question: Can I write my own personal message?
Answer: Yes. If you are purchasing a gift for someone, you can add a personalized message by ticking the gift card box at checkout, then typing in your message. If you are sending multiple products to one person, tick the gift card box next to one of the products in the order and one gift card will be included in the delivery. If you write a gift card for each of the products in the order, then the recipient will receive multiple gift cards (which is charming, but one is probably enough).
Question: Is my parcel insured?
Answer: Yes. Your parcel is covered by insurance up to the point that we deliver it to you. The liability for the product during a return may lie with you if the product is returned purely for personal reasons.
Question: What if my parcel is damaged?
Answer: If possible, please check the condition of your parcel before you sign for it. If it’s at all damaged, don’t sign for it but hand it back to the courier to return to us. If you only discover that your parcel is damaged after you’ve signed for it, please call our customer service at humphreysofhenley.co.uk or 01491 611183
Question: What if I’ve received the wrong goods?
Answer: Please contact our customer service at humphreysofhenley.co.uk or call 01491 611183
Question: Can you leave my delivery with a neighbour?
Answer: Yes. If you provide specific information on the delivery section of the page then we will follow your instructions.
Question: Can I change my delivery address after my order has been dispatched?
Answer: It depends how soon you change it after you have placed your order. In every case we will do our best to make the changes but we are subject to the delivery processes, so we will work with you to find the best solution. Please contact email@example.com or call 01491 611183
Question: Can I add items to an existing order?
Answer: No, not usually. Once you’ve placed your order, we’ll process and dispatch it as quickly as we can. In most cases, this happens the same day. If you want to add items, please place a new order.
Question: How will I know you’ve received my order and when will you take my payment?
Answer: You will get an e-mail confirming that we’ve received your order. We will charge your debit or credit card when your order is shipped out to you.
Question: Can I track my order?
Answer: Yes, once your order ships you will receive a confirmation email with a link to your tracking number. This link will also be available in the Order History section of your account.
Question: Can I return items? How?
Answer: Yes. Please contact us at firstname.lastname@example.org or call 01491 611183. Please note that we cannot refund correctly engraved products. We request that you return the item within 30 days from the date of delivery.
Question: Can I exchange items? How?
Answer: No you may not exchange an item. You may return an item for a refund and then place a new order online or through our customer service representatives.
Question: Will I be refunded the full value of my order?
Answer: Yes, you will be refunded the full value of your order including shipping costs if returned within 30 days of delivery.
Question: How long will it take to get my refund?
Answer: We typically process a return within two weeks